Last updated: 18 August 2026

Phoenix Book Corner and Phoenix Association respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, purchase items from the Online Shop, make a donation, register for a Members Area, contact us, volunteer, attend a Book Fair or otherwise interact with Phoenix Book Corner or Phoenix Association.

1. Who We Are

Phoenix Association is an animal rescue organisation dedicated to helping abandoned, abused, unwanted and vulnerable animals.

Phoenix Book Corner is a charity bookshop and fundraising activity supporting Phoenix Association. Funds and profits generated through Phoenix Book Corner help support Phoenix Association and contribute towards the care and welfare of animals.

For the purposes of this Privacy Policy, "Phoenix Book Corner", "Phoenix Association", "we", "us" and "our" refer to the relevant organisation responsible for collecting and processing your personal information.

Where appropriate, Phoenix Book Corner and Phoenix Association may share information with each other where this is necessary to administer their activities, provide services, communicate with supporters or carry out fundraising and charitable activities.

2. Information We Collect

Depending on how you interact with us, we may collect some or all of the following information:

• Name

• Email address

• Telephone number

• Postal address

• Information provided through website forms

• Online Shop order details

• Donation information

• Membership information

• Volunteer information

• Book Fair or event enquiries

• Communications you have with us

• Information required to provide access to Members Areas

• Preferences regarding communications

• Photographs or other information you voluntarily provide

• Any other information that you choose to provide to us

We aim to collect only information that is reasonably necessary for the purpose for which it is being collected.

3. How We Collect Your Information

We may collect information when you:

• Submit an enquiry through our website

• Complete a website form

• Purchase an item through the Online Shop

• Register for a Members Area

• Make a donation

• Sign up to receive newsletters or other communications

• Volunteer with Phoenix Book Corner or Phoenix Association

• Attend or participate in a Book Fair or other event

• Contact us by email, telephone or other means

• Provide information to us in person

We may also receive information through third-party services used to operate our website, Online Shop, payment processing, email communications and other services.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Process and manage Online Shop orders

• Arrange collection of purchases

• Process donations

• Manage memberships

• Provide access to Members Areas

• Manage volunteers

• Organise Book Fairs and other events

• Communicate important information

• Send newsletters and other communications where appropriate

• Promote Phoenix Book Corner and Phoenix Association activities

• Maintain and improve our website

• Maintain appropriate organisational and financial records

• Manage our relationship with supporters

• Prevent fraud, misuse or other unlawful activity

• Comply with legal and regulatory requirements

We will only use your personal information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

• You have given us your consent

• It is necessary to provide a service you have requested, such as processing an Online Shop order

• We have a legitimate interest in operating and promoting Phoenix Book Corner and Phoenix Association

• We need to comply with a legal or regulatory obligation

• Processing is otherwise permitted under applicable data protection legislation

Where we rely on consent, you may withdraw your consent at any time.

6. Phoenix Book Corner Online Shop

When you purchase an item through the Phoenix Book Corner Online Shop, we collect information necessary to process your order.

This may include your name, email address, contact details, order information and collection or delivery details where applicable.

Payment transactions are processed through our third-party payment provider. Phoenix Book Corner does not normally have access to your complete payment card details.

Your information may be used to:

• Process your order

• Send order confirmations

• Arrange collection or delivery

• Contact you regarding your order

• Maintain appropriate financial records

• Deal with any questions or problems relating to your purchase

7. Donations

If you make a donation to Phoenix Book Corner or Phoenix Association, we may collect information necessary to process, acknowledge and record the donation.

Where appropriate, information relating to a donation may be shared between Phoenix Book Corner and Phoenix Association where this is necessary to administer the donation or maintain appropriate records.

8. Members Areas

Some areas of our website may be restricted to registered members.

If you register for a Members Area, we may collect your name, email address and other information necessary to administer your membership and provide access to the relevant content.

Members are responsible for keeping their login information confidential.

Information contained within Members Areas may be intended for members only and should not be copied, distributed or shared outside the relevant membership group without permission.

9. Volunteers

If you express an interest in volunteering with Phoenix Book Corner or Phoenix Association, we may collect information necessary to communicate with you and manage your volunteering activities.

Access to volunteer information will be limited to people who need it for legitimate organisational purposes.

10. Book Fairs and Events

We may collect personal information when you contact us about a Book Fair or other event, volunteer at an event, register for an activity or otherwise provide information to us.

We may use this information to communicate with you about the relevant event or activity and to administer the event.

11. Communications and Marketing

We may send communications about:

• Phoenix Book Corner

• Phoenix Association

• Book Fairs

• Fundraising activities

• Animal rescue and welfare

• Events

• Volunteering opportunities

• News and updates

• Other activities that may be relevant to our supporters

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order, donation, membership, event or other service you have requested.

12. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information where reasonably necessary with:

• Authorised personnel within Phoenix Book Corner

• Authorised personnel within Phoenix Association

• Website and hosting providers

• Payment processing providers

• Email and communications providers

• Automation and software providers

• Professional advisers where necessary

• Government authorities or other organisations where legally required

We only provide third parties with information that is reasonably necessary for them to provide their services or fulfil the relevant purpose.

13. Third-Party Services

Our website may use third-party services including Squarespace, payment providers, email services, analytics services, automation platforms and other technology providers.

These providers may process personal information on our behalf.

Some third-party providers may process or store information outside France or the European Economic Area. Where this occurs, appropriate safeguards will be used where required by applicable data protection legislation.

Third-party services may have their own privacy policies, and we recommend reviewing these where appropriate.

14. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Ensure the website operates correctly

• Remember preferences

• Provide website functionality

• Understand how visitors use the website

• Improve website performance

• Support analytics and other services

Where required, we will request your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

15. Website Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Unauthorised disclosure

However, no website or method of electronic transmission can be guaranteed to be completely secure.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required to meet legal, accounting, financial or other legitimate requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

17. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain types of processing

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details provided below.

18. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement from a parent or guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

19. External Links

Our website may contain links to external websites operated by other organisations.

These links are provided for convenience and information.

We are not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, website, technology or legal requirements.

The latest version will always be published on this website.

The date at the top of this policy indicates when it was last updated.

21. Contact Us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us:

We will endeavour to respond to requests within the timeframe req

If you have any questions about this Privacy Policy or how we process your personal information, please contact via the General Contact form

Thank you for supporting Phoenix Book Corner and helping us raise funds to support the valuable work of Phoenix Association.